Last Updated: September 2026

Welcome to Via Gates Tours. By booking our day tours, transfers, or custom travel experiences, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.

Terms & Conditions

Welcome to Via Gates Tours. By making a booking through our website, email, WhatsApp, or any other official booking channel, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Booking & Confirmation

  • Booking Channels: Reservations can be made through our official website, email, WhatsApp, or other official Via Gates Tours communication channels.
  • Booking Confirmation: A booking is considered confirmed once Via Gates Tours provides an official confirmation by email, WhatsApp, or booking voucher containing the agreed service details.
  • Booking Details: Travelers are responsible for providing accurate information, including hotel name, room number, traveler names, contact details, and any other information required for permits or transportation arrangements.
  • Special Requirements: Please inform us of any dietary requirements, mobility needs, child requirements, or other special requests at the time of booking.

2. Payment Policy

  • Payment Methods: Via Gates Tours accepts several secure payment options, including cash upon arrival, bank transfer, credit or debit card payments, and PayPal.
  • Cash Upon Arrival: For eligible tours and services, travelers may pay the agreed amount in cash upon arrival or on the day of the service.
  • Bank Transfer: Bank transfer payments are accepted for bookings where this option is available. Payment details will be provided by our team after booking confirmation.
  • Credit & Debit Cards: Travelers can pay securely by credit or debit card using our available online payment options.
  • PayPal: PayPal payments are available upon request or through the payment options provided during the booking process.
  • Payment Confirmation: A booking requiring advance payment is considered confirmed once the required payment has been successfully received and the booking confirmation has been issued by Via Gates Tours.
  • Accepted Currencies: Prices are normally quoted in USD, EUR, GBP, or EGP as stated during the booking process. The final amount and applicable currency will be confirmed before payment.

3. Cancellations & Amendments

  • Free Cancellation: Standard bookings can generally be cancelled or amended free of charge up to 24 hours before the scheduled service time, unless a different cancellation policy was specifically stated at the time of booking.
  • Cancellation Method: Cancellation or amendment requests should be sent in writing by email or WhatsApp to Via Gates Tours.
  • Late Cancellation: Cancellations made less than 24 hours before the scheduled service may be subject to charges depending on the services already reserved or paid for on the traveler’s behalf.
  • No-Show: If a traveler does not appear at the agreed pickup location and does not contact us, the booking may be treated as a no-show and may not be eligible for a refund.
  • Changes to Booking: We will do our best to accommodate changes to dates, pickup locations, traveler numbers, or requested services, subject to availability.

4. Pickup & Transportation

  • Travelers must provide accurate hotel and pickup information and be ready at the confirmed pickup time.
  • Pickup times may vary depending on the hotel location, traffic, security procedures, and travel permits.
  • For early-morning or long-distance tours, the exact pickup time will be confirmed in advance.
  • Travelers are responsible for checking their belongings before leaving the vehicle.
  • Via Gates Tours is not responsible for personal belongings that are lost, damaged, or left behind during transportation or at sightseeing locations.

5. Entrance Tickets & Included Services

  • Entrance tickets are included only for the sightseeing sites specifically listed as included in the booked tour.
  • Any optional activities, additional entrances, special tickets, or services not mentioned in the tour inclusions may require an additional charge.
  • Meals and drinks are included only as specifically stated in the tour description.
  • Personal expenses, tips, and other exclusions remain the responsibility of the traveler unless otherwise agreed.

6. Children & Safety

  • Children are welcome on most tours, subject to the specific age and safety requirements of each activity.
  • Certain activities, including hot air balloon flights, may have minimum age or safety restrictions.
  • Infant seats are available for selected tours upon request and subject to availability.
  • Travelers are responsible for following the instructions of guides, drivers, activity operators, and local authorities throughout the tour.

7. Itinerary Changes & Force Majeure

Via Gates Tours may modify the itinerary, transportation arrangements, timing, or order of activities when reasonably necessary due to:

  • Weather conditions
  • Road closures or traffic restrictions
  • Government or security regulations
  • Monument or attraction closures
  • Operational or transportation issues
  • Safety concerns
  • Other circumstances beyond our reasonable control

When possible, we will provide a suitable alternative or adjust the itinerary to preserve the main experience of the tour.

For activities that depend on weather or operational conditions, such as hot air balloon flights, the activity may be cancelled or replaced when the operator determines that conditions are unsuitable for safe operation. Any refund or alternative arrangement will depend on the applicable operator’s policy.

8. Traveler Responsibilities

Travelers are responsible for:

  • Carrying a valid passport and any required visa or travel documents.
  • Providing accurate booking and contact information.
  • Following local laws, regulations, and safety instructions.
  • Informing Via Gates Tours of relevant dietary, medical, mobility, or other requirements that may affect the service.
  • Taking care of personal belongings throughout the trip.
  • Arriving at the designated pickup point at the confirmed time.

9. Travel Insurance

We strongly recommend that travelers obtain comprehensive travel insurance covering medical expenses, personal injury, baggage loss, cancellation, delays, and other travel-related risks.

Via Gates Tours is not an insurance provider, and travelers remain responsible for arranging their own travel insurance.

10. Liability

Via Gates Tours will make reasonable efforts to provide the services described in the confirmed booking. However, we cannot be held responsible for delays, cancellations, losses, or changes resulting from circumstances beyond our reasonable control, including weather, traffic, government restrictions, security measures, attraction closures, or third-party service disruptions.

Where a third-party service provider is involved, such as an airline, hotel, transportation provider, or activity operator, their applicable terms and conditions may also apply.

11. Communication & Support

Our team is available to assist travelers before and during their trip. For booking changes, cancellations, pickup questions, or urgent assistance, please contact us through our official communication channels.

Email: info@viagatestours.com
WhatsApp / Phone: +20 10 4264 3264
Location: Luxor, Egypt

12. Agreement to These Terms

By completing a booking with Via Gates Tours, the traveler confirms that they have read and accepted these Terms & Conditions.

Via Gates Tours reserves the right to update these Terms & Conditions when necessary. The applicable terms are those in effect at the time of booking confirmation.