Last Updated: September 2026
At Via Gates Tours, accessible from our website, protecting the privacy and security of our guests is one of our top priorities. This Privacy Policy document details the types of information we collect, how we use it, and how we safeguard your personal data.
1. Information We Collect
When you book a tour, request a custom itinerary, or contact us, we may collect essential details required to process your request, including:
- Contact Details: Full name, email address, and phone/WhatsApp number.
- Travel Information: Pick-up and drop-off locations, travel dates, hotel details, and party size.
- Communication History: Messages, inquiries, and preferences shared with our team via email or messaging platforms.
2. How We Use Your Information
We collect and use your personal information solely for legitimate business purposes, such as:
- Processing and confirming your tour and transfer reservations.
- Communicating important updates, pick-up times, and itinerary details.
- Providing 24/7 customer support before and during your trip to Egypt.
- Improving our services, tour packages, and website experience based on guest feedback.
3. Payment Data Security
Because we operate primarily on a Cash upon Arrival model for day tours and transfers:
- We do not collect, store, or process credit card numbers or sensitive financial credentials on our website.
- Your reservation is secured without requiring online card transactions, minimizing any risk to your payment information.
4. Data Protection & Sharing
- Zero Third-Party Sales: We do not sell, trade, or rent your personal information to third parties or marketing companies under any circumstances.
- Service Fulfillment Only: Your contact details are shared exclusively with assigned local drivers, licensed guides, or logistics team members solely to ensure smooth tour operations.
5. Cookies & Analytics
Our website uses standard cookies to enhance user navigation and analyze aggregate site traffic. You can choose to accept or decline cookies through your web browser settings at any time without affecting your ability to browse our tours.
6. Your Data Rights
You have full rights regarding your personal information. At any point, you may request to:
- Access, update, or correct your personal information on file.
- Request the complete deletion of your booking history and contact details from our records.
7. Contact Us
For any privacy-related queries, data requests, or booking assistance, please contact our team:
- Email: info@viagatestours.com
- Phone / WhatsApp: +2010 42643264
- Address: Luxor, Egypt
